Understanding our refund policy

Zestly refund policy

We want every Zestly customer to be satisfied. Here's our refund policy.

7-day free trial

All Zestly plans come with a 7-day free trial — no credit card required. You won't be charged anything during the trial period. The trial is the best way to evaluate Zestly before committing.

Monthly subscriptions

For monthly billing, we offer a 7-day money-back guarantee from the date of the first charge (i.e. the day after your trial ends). If Zestly doesn't work for your business within those 7 days, contact us for a full refund.

After 7 days of the billing period, monthly charges are generally non-refundable.

Annual subscriptions

For annual billing, we offer a 14-day money-back guarantee from the date of the annual charge. If you change your mind within 14 days, contact us for a full refund.

After 14 days, annual subscriptions are non-refundable except in the following circumstances:

• •Zestly was unavailable for more than 48 cumulative hours in a month (we will issue a prorated credit)
• •A billing error on our part resulted in an overcharge
• •You are protected by Australian Consumer Law (ACL) rights

Australian Consumer Law

As an Australian business, Zestly complies fully with the Australian Consumer Law. If the service has a major failure that we cannot fix, you are entitled to a refund. We take these obligations seriously.

How to request a refund

Email hello@zestly.com.au with:

• •Your account email
• •The date of the charge you'd like refunded
• •A brief reason for the refund request

We aim to respond within 1 business day (AEST). Approved refunds are processed within 5–10 business days back to your original payment method.