Cancelling your subscription
We're sorry to see you go. Here's how cancellation works.
How to cancel
- ā¢Go to Settings ā Billing
- ā¢Click Cancel Subscription
- ā¢Select a cancellation reason (this helps us improve)
- ā¢Click Confirm Cancellation
What happens after cancellation
Your subscription remains active until the end of the current billing period. You keep full access to all features until then ā we don't cut off access the moment you cancel.
After the billing period ends:
- ā¢Your account switches to read-only mode
- ā¢Scheduled posts that are already in your queue will not be published
- ā¢You can export your data at any time
Scheduled posts
When your subscription ends, Zestly stops publishing scheduled posts. Any posts in your queue are saved as drafts in your account and can be retrieved if you resubscribe.
Data retention
Zestly retains your account data (posts, analytics, media) for 180 days after cancellation. After that, data is permanently deleted. If you resubscribe within 180 days, your data is restored in full.
To export your data before cancelling, go to Settings ā Account ā Export Data.
Reactivating your account
Simply log in at zestly.com.au/auth and click Reactivate Subscription. You'll be asked to confirm a plan and payment method.
Refunds
Please see our Refund Policy article for details on when refunds are issued.
Questions before cancelling?
If you're cancelling due to a technical issue, pricing concern, or missing feature, please email hello@zestly.com.au first. We may be able to help or offer a pause option.
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